If your getting the above error means that the microsoft silverlight is not installed correctly or the installation is corrupt. If your getting the above error follow the below steps and create a script or I am pasting a link with the script you can download and continue. Click Start and type N otepad in the Search box Double-click on Notepad from the list of results above Copy and then paste the following text into Notepad. reg delete HKLM\Software\Microsoft\Silverlight /f reg delete HKEY_CLASSES_ROOT\Installer\Products\D7314F9862C648A4DB8BE2A5B47BE100 /f reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\D7314F9862C648A4DB8BE2A5B47BE100 /f reg delete HKEY_CLASSES_ROOT\TypeLib\{283C8576-0726-4DBC-9609-3F855162009A} /f reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\install.exe /f reg delete HKEY_CLASSES_ROOT\AgControl.AgControl /f reg delete HKEY_CLASSES_ROOT\AgControl.AgControl.5.1 /f reg delete HKEY_LOCAL_MACHINE\SOFT
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